SHIPPING GUIDELINES FOR CUSTOMERS
These guidelines are designed mainly for customers shipping their own cars, motor homes, bikes and yachts. The document provides some basic information needed to facilitate problem free transactions. At the same time it provides links to essential parts of the web site.
1. Booking of cargo space
Cars, motor homes, bikes and yachts on trailers can be shipped via RO/RO vessel and or in a container.
Please check with us for the sailing schedules and you can then make your booking request.
2. Documents required
The document requirements are normally the ORIGINAL title or MSO for the vehicle.
In order to comply with security regulations we require all shipping instructions to be completed no later than three days prior to the subject vessel’s arrival at port of loading for cargo to or through the USA and Canada.
3. Delivery of cargo
Check with us for the delivery address depending on if you are going to ship via RO/RO service or in a container.
3.1 Terminal operation hours
Terminal operation hours and terms for storage charges vary and we recommend that you check with us for the relevant times.
3.2 Exact measurements (length x width x height, weight)
The exact dimensions are required to ensure that the vehicle can be stowed properly to avoid damage and to calculate freight. The dimensions may be verified by physical inspection. In case of discrepancies we will notify the customer.
For shipments via RO/RO all vehicles are driven onto the vessel and keys must therefore be left in the vehicle or handed over to the terminal operator as per custom of the port.
For shipments in a container the keys are also needed to be able to start the vehicle and they will be kept with the vehicle normally in the glove box for safe keeping.
3.4 License plates
Remove license plates and carry them with you in your baggage. They may be “souvenir” items in foreign ports. Replacing them when you pick up your car is both costly and inconvenient.
3.5 Personal effects
For RO/RO shipments No personal effects are allowed in the vehicle or in the trunk. Only equipment defined as standard equipment of the vehicle when delivered from the manufacturer to the dealer like e.g. vehicle toolbox, spare tire, manuals, etc. will be allowed. Please note this is a security requirement as a result of the tightening of global security measures effective July 1st, 2004. Vehicles with personal effects will not be accepted for shipment.
If you ship in a container you can put limited items inside the vehicle. It is also possible to bring other personal effects and household goods to the warehouse where you vehicle will be loaded. When shipping in a container you are paying for the entire container but the rate quoted for loading and securing the vehicle was only to load the vehicle and not other goods. If you want to fill the container up with other goods you can do so but if this is done at the warehouse we provide there will be some additional costs for their labor to load and secure your other goods.
3.6 Delivery charges
Charges apply as per port tariffs and are payable by shipper.
3.7 Motor homes
Propane tanks containing propane can not be accepted. The tanks must be fixed on the unit itself and certified as empty. If the tanks are of a removable type, the tanks must be removed prior to delivery to the port.
Motor homes that need electrical power during the ocean voyage can not be accepted.
Please note your motor home will be inspected and should not contain items that could be construed as being dangerous or a security liability on load or discharge terminal or during ocean transportation. Prohibited items are, but not limited to:
Crates and boxes
Corrosive/explosive liquids or materials
Remove “pop out” radios. Theft is rare, but it is better not to make it easy.
For RO/RO shipments - please deliver your vehicle with no more than one-quarter (¼) tank of gas to comply with applicable safety regulation. You need enough gas to deliver, load/discharge your car, and reach a gas station at destination.
3.10 Condition of cargo/cleaning
Deliver vehicle clean and ensure that the vehicle meets all acceptance standards covered by national quarantine laws in the country of discharge. National quarantine authorities may inspect the cargo and reject discharging or demand cleaning. Any costs associated with rejection or cleaning will be for the account of the cargo.
4. Loading and securing
When shipping via RO/RO the Vehicles are driven on board and lashed to the cargo decks with nylon straps with parking brakes on. Therefore we require that all vehicles are in a safe and drivable condition. Otherwise vehicles may be rejected.
5. Cargo tracking
We will give you the web tracking site for the shipping line for you to be able to track your shipment depending if it was shipped in a container or via RO/RO.
6. Transport documentation
Shortly after the shipping line has loaded your cargo and you have paid the freight charges they will issue a Sea Waybill serving as the contract of carriage and receipt of the cargo. They prefer to forward the Sea Waybill via e-mail. More details regarding transport documentation are found under [Basic transport documentation].
The transportation terms are produced in the Bill of Lading terms and conditions and apply to all shipments handled by most shipping lines. The terms and conditions are printed on the reverse side of the Bill of Lading.
We strongly recommend that you buy a Marine Insurance policy. The liability of the ocean carrier is limited by international regulations and do not necessarily reflect the value of a vehicle. We can provide ALL RISK MARINE INSURANCE at reasonable rates from several major insurance underwriters and please give us the value of your shipment and we can work out the costs.
8. Freight and charges
8.1 Ocean freight
The ocean freight is calculated with basis in the cubic or the weight of the cargo (whichever is greater) and varies depending on the ports and nature of the cargo. Freight and charges for personal owned vehicles shall be prepaid and are due for payment once the cargo is loaded.
8.2 Local charges
The load and discharge ports normally charge for their services in local currency directly to the shipper or through the carrier depending on port practice. These charges depend on port tariff and vary between ports. Payment term is “cash on delivery” and local charges through carrier will appear on our documents.
Check with destination agents before going to the port for fees, acceptable forms of payment, and required documentation.
8.3 ‘Additional’ charges
Some additional charges do apply and the booking office will inform which charges apply and how much they amount to. The most common charges are Bunker Adjustment Factor and Currency Adjustment Factor. Additional charges also apply to issuing Bills of Lading; pre-declaration to US Customs (where applicable) and for corrections after the Seaway bill has been issued.
9. Arrival at destination
We recommend that the person picking up the vehicle bring a spare key.
Check for the latest updates on departure and arrival times of the ship using the tracking site we will provide you.
9.2 Notice of Arrival (NOA)
You or the party you have nominated will receive a notification of the arrival approximately four days prior to the arrival of the vessel. We recommend that you supply us with an email address to which we can forward such notice. Although the estimated time of arrival (ETA) is stated on the NOA you should check the vessel’s ETA as changes might be occurred in the vehicle is not picked up within the free time allowed.
9.3 Payment of local charges
The Arrival Notice send by the agent at the destination will show any local charges. Local payment practice varies and details may be obtained from the destination agent.
9.4 Delivery order
When any charges have been settled the shipping line will issue a delivery order. This will show that you have the right to take delivery of the shipment. You also need to check what additional documents are required for the customs clearance and for taking delivery of the cargo at the port or warehouse.
9.5 Examine cargo for damage
We recommend that you inspect the condition of the vehicle before delivery. If you find any damage please record it on the receipt or dock tally before signing and returning it to the delivery clerk.
If you notice damage after delivery you must notify the shipping line in writing within 3 days after delivery. See ‘Claims filing procedure’ below for how to expedite processing of cargo claims.
10.1 Claims filing procedure (if you have cargo insurance)
Please submit the claim directly to your insurers, who will settle it in accordance with your policy.
10.2 Claims filing procedure (if you do not have cargo insurance)
You may file your claim directly with the shipping line. All claims and/or notices of loss or damage must be filed within the period prescribed on the Bill of Lading or Sea Waybill and/or applicable law.
Please make sure you compile the following documents and information:
- General statement of the damage together with the amount being claimed.
- Survey report with original photographs or other documents to show the extent of the damage.
- A copy of both sides of the Bill of Lading or Sea Waybill.
- Itemized repair invoice or itemized estimate of repair costs.
- All correspondence with all parties regarding the damage.
- Any other documentation that may assist our examination of your claim.
- Your address, telephone numbers and e-mail address.
Send the documents to:
This depends on the shipping line and if you took out insurance coverage.
You will receive a claims reference number from the shipping line. Please use this in subsequent communication with them. Settlement of any claim made to the shipping line can be unpredictable and often would not be more than a maximum liability of US$500.00 or less. If you did not take separate insurance the chance of getting and settlement from the shipping line is limited and unpredictable at best.
1 - Booking of cargo space
2 - Documents required
3 - Delivery of cargo
4 - Loading and securing
5 - Cargo tracking
6 - Transport documentation
7 - Insurance
8 - Freight and charges
9 - Arrival at destination
10 - Claims
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